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JTAPI

https://developer.cisco.com/site/jtapi/overview/

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/jtapi_dev/8_6_1/jtapidevguide/installation.html

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/jtapi_dev/3_0/jtapi30devgd/JTAP_xmp.html

https://developer.cisco.com/fileMedia/download/318b4dbf-5f08-443e-a511-467f329d27d6

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/3_1_2/ccmcfg/b08jtapi.html

External Caller ID

http://aurus5.com/free-apps/external-caller-id.php

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